Success Right Away for The Adventure Barn

Kenny Hansson runs The Adventure Barn, a small multi-activity center in Gnarp, Sweden, offering laser tag, paintball, and several other activities. The Adventure Barn was founded and began operations in the fall of 2006. Customers range from children's parties and bachelor parties to corporate events.

Saved Time and Reduced Errors

Previously, Kenny spent about 20 hours a week managing bookings and planning visits. It involved a lot of manual work, which often led to errors such as double bookings and incorrect email addresses. The worst were the double bookings, creating chaos when two groups were booked simultaneously but resources were only sufficient for one.

This led Kenny to explore the possibilities of finding a booking system to handle booking requests more smoothly and efficiently, allowing him to spend more time on service.

Increased Bookings by 75%

For Kenny, who runs a facility with several activities such as paintball, laser tag, multi-challenge events, archery tag, gellyball, parties, and larger corporate events, it was crucial to find a system that could manage the volume of activities and simultaneously ensure that the business did not become overbooked or double booked. The choice fell on Funbutler, and the results were immediate.

"There was an immediate effect! Since we switched to Funbutler Booking System, we have increased bookings by 75% compared to a previous comparable period. Now we hope for sunny weather this summer and that the bookings keep coming in," says Kenny Hansson.

Offering package solutions is something Kenny had done before, but was not able to offer via the website in a smooth way. Now customers can book whatever they want directly via the website.

More Time for Guests and Improved Service Level

Since Kenny is often alone on-site and handles most of the operations, Funbutler has given him more time to spend with guests, and he has already experienced an increased level of service. He has saved 5-10 hours of work per week—approximately 65% less time on booking administration and planning. Phone calls and emails decreased by about 80%.

"Previously, customers could call and send messages all day and late into the night to book or ask questions. Now we avoid most of these calls and messages and can instead offer clear and simple online booking where customers manage booking, rescheduling, and cancellation entirely by themselves," says Kenny.

"The time we save by using Funbutler has already proven to be very significant, not least because we gain clarity and can, for example, plan our days with potential extra staff."