Q & A with Prison Island & Megazone Norway

At Funbutler, we see our customers not just as clients but as development partners. An important example of this partnership is Prison Island and Megazone Norway, which operate four locations. They have been part of Funbutler's client development team almost from the start, investing their time and sharing their extensive knowledge and experience from running activity centers.

We had the opportunity to speak with Albert Buli, the Operations Manager for Prison Island and Megazone Norway. He shared his insights and experiences on their journey to digitize and automate their processes, from online bookings to bookkeeping and reporting.

Interview with Albert Buli

Can you describe your business and the primary challenges you faced regarding bookings and guest experience before implementing Funbutler?

We faced significant challenges with order and logistics. Initially, we managed bookings using Excel, which was inefficient. Later, we developed our own booking system, but it was not online and lacked smooth functionality. This system could only handle two bookings for laser tag at a time, which was limiting. Customers had to call and email their bookings, which was a manual, time-consuming process prone to errors.

What motivated you to choose Funbutler?

We compared various options on the market and found that Funbutler offered the flexibility we needed to manage resources and packages efficiently.

How did the implementation process of Funbutler go? Did you encounter any challenges?

Switching to Funbutler was like entering a completely new world. The most significant change was the improved daily overview and logistics. We can now plan the day for our employees and activities, as well as their meal times. This has drastically reduced the time spent on emails and phone calls.

Can you give a brief description of the solution you have implemented?

All bookings are automatically entered into the ExtandaGO POS system. Prepaid bookings go directly to the daily closing in ExtandaGO, so staff does not need to use the register to check in guests. We use Ordin to take orders directly at tables via a QR code. ExtandaGO is integrated with TripleTex for accounting, allowing us to create automatic invoices for companies.

How has Funbutler contributed to improving the guest experience at your centers?

Guests can now make most changes themselves and book at any time. Those who use the party invitation feature are very satisfied. Guests find the booking reference easy to change and clear. Additionally, guests can prepay and cancel their bookings by themselves, providing them with greater flexibility and convenience.

Have you noticed any changes in customer satisfaction or feedback since you started using the system?

Yes, absolutely. Customer satisfaction and feedback have improved significantly.

How has the transition to Funbutler affected your online bookings?

Before Funbutler, we didn't have an online booking system. We immediately noticed that about 60-70% of all bookings now come through the web.

Have you seen an increase in the number of bookings since you started using Funbutler?

Yes, we have seen an increase of about 50% in package bookings and 30% in food and additional services.

How has Funbutler affected the workload related to booking administration?

We now receive about 60-70% fewer emails and phone calls. On average, we have saved the equivalent of one staff member per day in terms of time and resources.

Would you recommend Funbutler to other companies in your industry?

Absolutely, and we have done so from the beginning. Funbutler is easy to adapt and optimize for business needs, making it a valuable asset for improving operational efficiency and guest experience.