Exceptional Guest Experience Makes High Adventure the Winner
At Funbutler, we see our customers not just as clients but as development partners. An important example of this partnership is Prison Island and Megazone Norway, which operate four locations. They have been part of Funbutler's client development team almost from the start, investing their time and sharing their extensive knowledge and experience from running activity centers.
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At Funbutler, we take great pride in our customers’ success, dedication, and hard work. To recognize these achievements, we present the Funbutler Top Guest Score—an annual award given to the activity centers that received the highest guest ratings during the previous year.
The winner of the Funbutler Top Guest Score 2023, based on 2022 results, is High Adventure in Partille. Congratulations!
A Remarkable Journey Since 2022
In January 2022, Anton Trulsson and Julia Erlingsson took over High Adventure—and what a journey it has been. High Adventure offers high ropes courses for everything from thrilling adventures to team-building activities.
Through their dedication, together with their team, they have achieved the highest guest ratings among all Funbutler activity centers*. We spoke with Anton about their success.
“A Fantastic and Unexpected Achievement”
What does this award mean to you?
“It’s absolutely fantastic and came as a very pleasant surprise. Customer satisfaction is something we truly strive for. Reviews matter—when I choose between two options, I almost always go with the one that has the best ratings and feedback.”
Building Customer Satisfaction from Day One
Did you have a strategy for achieving high customer satisfaction from the start?
“Not explicitly—we simply went all in. Both Julia and I have extensive experience in service roles, so it comes naturally to us to do everything we can to ensure our guests have the best possible experience.”
“We’re also incredibly fortunate to have such amazing staff, who play a huge role in shaping our guests’ experiences.”
Creating the Right Atmosphere
Do you have structured briefings to keep the guest experience in focus?
“Not really. It’s more about learning how to meet different guests and groups in the right way. We naturally adapt to each group—some enjoy a bit of humor, while others prefer a more independent experience, and we respect that.”
“What we always aim to do is go the extra mile and make every guest feel seen and valued.”
Looking Ahead
Now that you’ve received this award, how will you move forward?
“We feel confident that our way of working is effective, so the key is to continue on the same path.”
“Julia and I strongly believe that a positive and relaxed atmosphere among the staff is essential. If we can strengthen that even further, it will naturally enhance the guest experience as well—both for those climbing and for everyone in the group.”
Advice to Other Activity Centers
Do you have a practical tip for others in the industry?
“Create a relaxed atmosphere—without ever compromising on safety.”
“Safety and clear guidelines are absolutely critical, especially in activities like high ropes courses. But that doesn’t mean the experience has to feel rigid. A more relaxed environment helps guests feel comfortable and enjoy themselves.”
“People experience these activities differently—some may be afraid of heights or feel uncertain. It’s our job to support them, build their confidence, and make sure they have fun along the way.”
