How Lerums LaserZone Achieved Top Guest Scores in Less Than a Year
Funbutler
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Funbutler is proud to recognize and reward the hard work and dedication demonstrated by our clients. To celebrate this, we have introduced the “Funbutler Top Guest Score” award—an annual recognition given to customers who have received the highest ratings from their visitors over the past year. These ratings are based directly on guests’ own feedback about their experiences, providing an authentic reflection of how successfully activity centers have delivered outstanding visitor satisfaction throughout 2023.
Lerums LaserZone, led by Klara Sillerström, has already—less than a year after opening—distinguished itself in delivering exceptional guest experiences. This achievement has earned them the “Funbutler Top Guest Score” award. By actively listening to and following up on guest feedback, they have not only refined their offering but also established themselves as a role model for creating memorable visitor experiences.
What has been most crucial to achieving your high Guest Score?
Klara Sillerström, Lerums LaserZone:
Personal service and engaging directly and openly with each guest have been essential to our high Guest Score. It truly makes a difference.
What actions have you taken to improve the visitor experience?
Klara Sillerström, Lerums LaserZone:
We maintain an open mindset toward feedback and continuously evolve based on our guests’ wishes and positive input.
