Boosted Sales and Guest Experience at Staffanstorps Bowling
Funbutler
In today’s fast-evolving digital landscape, customer experience is more important than ever—especially in the activity and entertainment industry. Staffanstorp Bowling, with its eight lanes and legacy AMF machines paired with VBS Viking scoring, is a powerful example of how even a well-established venue can modernize and thrive. By embracing digital tools, the business has significantly improved operational efficiency, increased profitability, and elevated the overall guest experience.
Staffanstorp Bowling achieved a 50% increase in sales while enhancing guest satisfaction through Funbutler’s booking system.
Reflecting on the time before going digital, owner Tony Kristensson recalls:
"The volume of phone calls—especially in the evenings and on weekends—was overwhelming. Add to that all the emails, and it felt like I was constantly playing catch-up."
That all changed with the introduction of Funbutler, a leading booking platform tailored for leisure and entertainment venues. More than just an online reservation system, Funbutler offers a complete solution that optimizes the guest journey from start to finish—including real-time feedback collection after each visit.
"The feedback has been invaluable," Tony explains. "Being able to instantly understand how our guests feel allows us to continuously refine both our offerings and operations."
The digital shift has also enabled ongoing engagement beyond the visit itself. Automated reminders, personalized invitations, and early booking discounts help bring guests back while attracting new ones. As Tony puts it:
"It’s amazing how something as simple as a reminder can bring guests back through the door."
Funbutler has also transformed how Staffanstorp Bowling handles group bookings and events. Guests can now customize their experience in advance—choosing options like bumpers, food, and add-ons—which not only enhances service but also increases upselling opportunities.
"It’s the small details that matter most to our guests," Tony says. "With Funbutler, we can take care of all of them effortlessly."
The results speak for themselves:
"Switching to Funbutler has completely transformed our business. Guests notice the difference at every stage of their journey. We’ve seen a 50% increase in group bookings and reduced administrative work by 90%. On top of that, it integrates seamlessly with our POS and accounting systems."
By prioritizing digitalization and placing the guest experience at the core of their operations, Staffanstorp Bowling hasn’t just adapted to modern expectations—they’ve raised the bar for the entire industry.
