From Chaos to Control at Tiger's World

Tiger's World in Vienna has been a favorite destination for children and families for the past seven years. With its trampolines, ninja zones, climbing walls, and soft play areas, the indoor center caters primarily to children aged 4 to 12. But despite its popularity, the management faced growing operational and customer service challenges as visitor numbers increased.

Until recently, the center relied on a basic booking system combined with a gate-and-wristband check-in model. This system was inefficient and resulted in significant revenue leakage—as much as 20 to 30 percent on some days—since guests paid after their visit and some slipped through unpaid.

"I was spending 8 to 10 hours a week just managing party bookings."

Birthday parties added another layer of complexity. Although general admissions were bookable online, all party planning had to be coordinated manually. Staff had to manage spreadsheets, handle multiple emails and phone calls, and confirm every booking detail directly with customers. According to Site Manager Hemma, she was spending 8 to 10 hours a week just managing party bookings.

Recognizing the need for a better solution, Tiger's World began evaluating the market for more advanced, digital-first alternatives. Based on a recommendation from Martin at HPS—a leading supplier of play concepts—the team was introduced to Funbutler. Implementation was quick and straightforward. Tiger's World replaced its old gate system and now uses Funbutler with an integrated POS setup, allowing guests to pay in advance and check in without needing wristbands or staff intervention.

Implementation and Guest Experience

What was the onboarding process like?

Very smooth. The Funbutler team supported us throughout. Funbutler offers an integrated POS, so now bookings and payments happen in one flow—automatically. No more gates, no more wristbands—and yet, our loss rates have dropped dramatically.

But the biggest shift has been in how our guests interact with us. They can now book and manage everything online, make their own changes to number of guests, food choices and timing, send digital invitations with one click, and easily choose packages that include multiple activities and resources.

And what we especially appreciate is how Funbutler's digital experts work closely with us—not just supporting us, but challenging us to continuously improve and optimize. It feels like they're part of our team.

Results: Stronger Control, Happier Guests, More Revenue

We've seen massive improvements: a 20% increase in birthday party bookings, a 25% increase in add-on sales like food and activity upgrades, 50–60% less manual administration, and a huge reduction in loss even without gates.

I save 8–10 hours every week, which lets me focus on team development, planning, and improving our operations. Around 70–80% of our feedback is positive. Parents especially love the digital invites and being able to edit their bookings without needing to call us.

The team at Tiger's World continues to explore more features within Funbutler, including automated marketing via the CRM, loyalty programs, and enhanced multi-activity offerings. The result is a leaner, smarter, and more guest-focused operation.