All features
Let guests modify bookings themselves
Reduce calls and emails by allowing guests to change time, group size, or details directly — anytime, without contacting staff.
Let guests update their bookings without calling
Guests can change time, group size, or booking details without contacting staff. Updates are handled instantly in the system, reducing workload and improving flexibility.
Self-service booking changes at any time
Time rescheduling within your defined rules
Group size adjustments and participant updates
Add or remove extras post-booking
Real-time system updates on every change
Guests modify, cancel, and manage bookings without staff involvement
Booking changes create unnecessary workload
Guests must call or email to make simple updates. Staff spend time handling changes instead of focusing on operations — and guests get frustrated waiting for responses.
You stay in control of what guests can change
Giving guests the ability to modify bookings doesn't mean giving up control. Funbutler allows you to define exactly what changes are permitted — for example, allowing date changes up to 48 hours before the booking, or restricting which elements of a package can be modified.
Your policies are enforced automatically, so customers always operate within the boundaries you've set — no manual monitoring needed.
FAQ
Frequently asked questions
Common questions we get about booking modifications in Funbutler
What types of changes can customers make to their booking?
Customers can typically modify the number of participants, change or add extras and add-ons, update contact details, and request rescheduling — subject to the rules and policies you define in Funbutler. You control which modifications are permitted and under what conditions.
Can I set rules around when modifications are allowed?
Yes. Funbutler allows you to configure time-based modification rules — for example, allowing changes up to 24 or 48 hours before the booking but restricting them after that point. These rules are enforced automatically within the customer portal.
Are booking modifications reflected in my system immediately?
Yes. All customer-initiated modifications update your Funbutler system in real time. Your team always has an accurate, up-to-date view of every booking without needing to manually process or approve changes.
Will customers receive a confirmation when they modify their booking?
Yes. Every modification triggers an automatic confirmation sent to the customer, outlining what has changed. This keeps communication clear and reduces the risk of confusion or disputes.
Can customers cancel their booking through the self-service portal?
Yes, subject to your cancellation policy. Funbutler allows customers to request or action a cancellation through the portal, with your policy — including any refund rules — applied automatically. This eliminates the need for manual cancellation processing in most cases.
